http://www.businessinsider.com/delta-ti ... 11-10?op=1
#3 Time Warner Cable
Satisfaction rating: 59/100
Time Warner has been a public relations disaster for at least a decade. Blunders include usage caps, fees increasing each year faster than inflation and fraudulent business acts and bad services. In June 2011, a lawsuit was filed against Time Warner for refusing to make closed captioning available on CNN's online videos after being notified by disgrunted consumers. Recently it also aired pornography on children's channels.
For a long time, cable companies in general lacked incentives to improve their customer satisfaction, as they enjoyed sole franchise agreements in many cities. With competition from satellite companies, they are being forced to address service issues — but they have a ways to go.
Time Warner has decreased two points since the previous year.
Rating provided by ACSI.